Frequently asked questions
1) Do I have to complete (email tutoring or professional work / online tutoring session) after I say yes? Ans: You have to do (email tutoring or professional work / online tutoring session) after you have committed. If you are unable to do, it would go against you. There would be a penalty of upto 50% of the fee payable. Example If the request is for Rs 100/-. Incase of refund the student or corporate will get back their Rs 100/-. The expert shall not receive Rs 100/- and Rs 50/- will be deducted from the pending payment to the tutor as penalty.
2) How is the price determined? Ans: Price for each (email tutoring or professional work / online tutoring session) would depend on the difficulty level associated and time required to do it.
3) Quality of Email Tutoring / Online Tutoring Ans: If less than 90% of the concepts explained via Email Tutoring are correct, then a refund would be processed. Similarly there would be a quality benchmark for professional work. If a wrong concept is taught during online tutoring, we would refund the session after seeing the recording of the online tutoring session. Penalty of upto 150% of the fee payable to the expert.
4) How is the payment made? Ans: Payments would be made on a monthly basis for the work done between 1st of the month to the last day of the month, on the 10th of next month. Example work done from 1 April to 30 April will be paid by 10 May. Indian Citizens shall be paid via EFT only. Following bank details are mandatory and must be updated in your expert profile by 25th of the month. Expert profile can be accessed from http://www.tutorchapter.com/expertonline.php Failing to comply, payment is carried to the next cycle.
Bank Account Holder Name:
Bank Account Number:
Current / Saving:
Bank IFSC Code: (Written on the cheque generally, else ask your bank branch)
Pan Card Number:
Pan Card Holder Address:
TDS 10% would be deducted. A scan copy of the Pan Card is required by email.
Non Indian Citizens would be paid via Paypal.
5) Refrain from exchanging contact details such as email, phone number or Facebook profile with the student or corporate. Even if it happens inadvertently the expert shall be penalized. Penalty Upto 150% of the fee payable.
Example: While taking screenshots, don`t keep the email windows in minimize mode, as this will have the contact details exchanged.
6) Responsibility for the use of original software and non plagiarized content for (online tutoring / Email tutoring / Content Development / Professional work) is on the expert. Any implication of the violation has to be borne by the expert.
7) If you want to make changes to your profile visit http://www.tutorchapter.com/expertonline.php Incase you don`t have a password, use the forgot password option.
8) Changes to Terms & Condition and Faq`s will happen from time to time which will not be communicated to the expert. Experts are requested to check it regularly.
9) There isn`t any (registration fee / joining fee) for being a expert.
10) Kindly don`t sms on our mobile numbers, they don`t have the sms facility. Kindly only email, so we can keep a record of the conversation.
We shall now email you whenever there is a request in the categories you selected. It could be just once or twice a month or even 10-15 times a month, depending on the number of requests we get.